Orders placed with in the continental United States will ship USPS priority mail 2-day for a $6.75 flat rate shipping and handling fee. Orders received before 12:00pm central standard time Monday-Friday will ship that day. Orders received after this time will ship the following business day. Customers will be provided tracking information via email for their order when it ships. All packages will require a signature upon arrival.
*All custom orders will ship according to the terms discussed.
If you are unhappy with your online purchase and is NOT a custom order (custom orders are non-returnable), you may return it within 7 days of receiving the order for a full refund less shipping costs. The day the item is signed for counts as day 1. The item(s) being returned MUST be returned to us in as-purchased condition in order to receive a refund. Follow these simple steps for your return:
- Email email@example.com with the subject line RETURN and please provide a brief explanation as to why you are returning your purchase.
- If possible, reuse the original packaging to ship your return. This ensures the returned item(s) is packaged safely and cuts down on waste. Please include a copy of your original invoice inside the package
- You are free to use any shipping method for your return as long as it includes a tracking method. Make sure the item is returned to us with in the 7 day return window.
- Ship returns to:
906 E 53rd St
Austin, Texas 78751
- You will be notified via email when your return is received and refunded accordingly. If you wish to receive store credit or exchange your return, please make note of it on your return invoice.
*Please keep in mind that the trade beads used to make Jessy Made jewelry are 40+ years old, rare, and have traveled many miles. Their imperfections add beauty and character to the jewelry. Please handle with care.
Jewelry in general is fragile and should be cared for accordingly. For a long life of wear, we advise that you not wear our pieces swimming or in the shower as the plating of the metals will oxidize and wear more quickly. Leather wears beautifully over time. To ensure this, the same applies: avoid water. JM jewelry tags will oxidize over time and can easily be renewed with a silver polishing cloth. All JM stretch bracelets are made with the highest quality stretch cord that resists stretching out over time and with proper care, your bracelet will most likely never need to be re-strung. A few care tips: when putting on a stretch bracelet, roll it over your hand to avoid over stretching the cord and make sure your bracelet fits comfortably, not too tight. Please contact firstname.lastname@example.org if your bracelet needs re-stringing or needs to be made a bit bigger and we'd be happy to help.